b499 Privacy Policy

1 Introduction

b499 ("we", "our", "platform") is a trusted online casino and sports betting platform in Bangladesh. Protecting the privacy of the information you share with us when using our website b499.cam is our primary responsibility.

This Privacy Policy ("Policy") explains what types of personal information b499 collects, how it is used, who it may be shared with, and what rights you have. By continuing to use our platform, you are considered to have consented to the terms of this Policy.

This Policy applies to the b499.cam website, mobile applications, and all related b499 services. We commit that your information is stored with the highest level of security through SSL encryption technology, and we never sell your information to third parties without your consent.

2 What Information We Collect

The following types of information may be collected during registration and use of the b499 platform:

2.1 Personal Identity Information

• Full name and date of birth
• National ID (NID) number or passport details (for age verification)
• Email address
• Mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device information
• Browser type and version
• Date and time of platform access
• Information obtained from cookies and web beacons
• Gaming activity logs

2.4 Communication Information

• Details of questions and complaints submitted via live chat
• Messages sent by email or through forms

3 Purpose of Data Use

b499 uses the information collected from you only for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, verify logins, process deposits and withdrawals, and provide bonus and promotional benefits. It is also used to deliver 24/7 Bengali live chat support and ensure customer service.

3.2 Security and Fraud Prevention

Your information is used to protect account security, prevent unauthorized access, detect financial fraud, and carry out verifications required to prevent money laundering (AML).

3.3 Age and Identity Verification

b499 is for users aged 21 and above only. The information you provide is verified to confirm your age and identity.

3.4 Service Improvement

Information is used for analytical purposes to improve platform performance and user experience. This analysis is always conducted at an aggregated level and your identity is kept anonymous.

3.5 Communication and Marketing

With your consent, promotional offers, bonus updates, and important platform notifications may be sent to you. You may opt out of these communications at any time.

4 Data Retention Period

b499 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for the period required to meet legal obligations.

• Active account data: for the entire duration the account remains active
• After account closure: financial and transaction records for a minimum of 5 years
• Identity verification documents: as required by law
• Live chat and communication history: 2 years after the resolution of a complaint

After the specified period, data is securely deleted or permanently anonymized.

5 Sharing Data with Third Parties

b499 never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. This information is used solely for the purpose of processing the transaction.

5.2 Technology Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others) may receive limited technical information — which does not directly identify you.

5.3 Legal Obligations

If we are required to disclose information to comply with a court order, a government agency investigation, or applicable law, we will disclose only the minimum amount necessary.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user data may be transferred. In such cases, we will notify you in advance and the new party will be required to follow a policy equivalent to this Privacy Policy.

6 Cookies and Tracking Technologies

The b499 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the website recognize you and remember your preferences.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, perform security verification, and process payments. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your language preferences, recently viewed games, and personalized settings.

6.3 Analytical Cookies

These cookies are used to analyze website usage and improve our services. They do not directly identify you.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work correctly.

7 Your Rights

As a user of b499, you have the following rights over your personal information:

7.1 Right to Access

You have the right to know what information we have collected about you and how it is being used. Upon receiving your request, we will provide a summary of your information in a timely manner.

7.2 Right to Rectification

If any of the information we hold about you is incorrect, you may request that it be corrected. Many details can be updated directly by logging into your account; otherwise, please contact our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain certain information for a specified period due to legal obligations or ongoing investigations.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, inform our support team at any time and they will be stopped immediately. It is not possible to stop essential service-related messages (transaction confirmations, security alerts).

8 Data Security Measures

b499 uses industry-standard security technology to protect your personal and financial information:

• SSL/TLS Encryption: All information transmitted between your browser and our servers is transferred over an encrypted connection.
• Secure Data Storage: Financial information and identity-related documents are stored in encrypted databases.
• Access Controls: Only authorized staff can access specific information required for their designated tasks.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: An option to add an extra layer of security to your account is provided.

In the event of a security breach, we will notify the affected users as quickly as possible and take the necessary steps.

9 Protection of Minors

The b499 platform is for users aged 21 and above only. We do not intentionally collect any information from anyone under the age of 21.

Age is verified at the time of registration. If it becomes known that a user has created an account by providing a false age, their account will be closed immediately and the collected information will be deleted.

If you become aware of an account belonging to a minor, please notify our support team immediately.

10 Policy Changes and Updates

b499 may update this Privacy Policy from time to time. Changes may be made due to service improvements, legal changes, or the adoption of new technology.

If any significant changes are made, we will:

• Display a notice on the website homepage
• Notify registered users by email
• Update the "Last Updated" date at the top of the Policy

If you continue to use the platform after a revised policy has been published, you will be considered to have consented to the new policy. We therefore encourage you to check this page regularly.